Returns & Exchanges
At Jukebox, we want you to love your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our products. If a formula isn't the perfect fit for your skin, we'll make it right with a seamless return or exchange process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and attach it to your original packaging.
Ship It Back
Drop your package off at any authorized carrier location, ensuring all caps and lids are securely tightened to prevent leaks.
Receive Your Refund
After our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing